I heard so many horror stories about ACTON's customer service and their behavior during their initial crowd-funding stage. However, at the moment, I'm not on their pay roll. I'm not being paid by ACTON (PLEASE GOD, if you want to sponsor me ACTON, I will totally accept). I know this reads like an advertisement, but I can't help but praise them. I know that they will not only meet my customer service needs, they will exceed them. However, what makes me happiest is that, even if I did have another problem, ACTON has earned my trust. Also, they saw my deck was a bit worn, so they gave me a new deck for free. They paid for shipping back and forth and repairs. They diagnosed the problem, fixed it, and shipped it back to me on August 27th. I tried to turn it on and it would not turn on. After riding the board a couple of times, it died. It's unclear what more I could've asked for. I also asked for another remote, which they threw in, free of cost, without even mentioning it. It took them 4 business days to receive my board, diagnose the problem, fix it, and send it back. They shipped my board back on August 5th. A wave washer was damaged in the hub motor. They got back to me, same day, July 24th. Though, I had been told that most boards require maintenance around the 300 mile marker, and I was around 290, so I wasn't TOO surprised. For this reason, I was a tad bit surprised when I had my first problem with my S2. I live in the Bay, so it rides up and down hills regularly, which I often do for fun, but that's about the extent of me pushing the board. Unfortunately, I have had two problems with my S2. I downhill slide on it, I do tricks on it like a regular skateboard. And, for the record, I push that Lite hard. I've never had any issues with the S-R or the Blink Lite v2.
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